Icings Galleria Mall St. Louis ...
May 2017 This was my daughter's third piercing so she was experienced on how to care for her ear after a piercing. The piercing in her ear got infected within 2 days - the pain was horrific and she went to the Urgent Care Center. She was told she had a staff infection - they cleaned the ear, removed the earring ordered antibiotics etc. Two days later, the infection was still terrible, she was in so much pain, she collapsed.
Back to the Emergency Room. We contacted Claire's (Icings), and after 4 months of completing paper work and medical release forms, they denied the claim because my daughter signed the paperwork required to have the piercing done.
Instead of just denying the claim which they knew they would to begin with, they (their Insurance Company Gallagher and Bassett) jerked us around for four months. The infection that my daughter had doesn't just appear - but if their equipment wasn't sterilized properly or the clerk didn't have the proper hygiene that could totally explain the infection and the degree of infection and pain she suffered.
Product or Service Mentioned: Claires Ear Piercing.
Reason of review: Infection .
Monetary Loss: $500.
Preferred solution: Full refund.