Claires Reviews

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I want to share my grievance on my daughter's ( 7 months) ear piercing experience we had recently. One of her ear is unevenly pierced from the other, which when we communicated to the store manager named 'Chanel' at Solomon pond Mall, Marlborough,MA, store no: 6380...
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4 comments
#1740181

Helpful

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Featured
ID
#1134048 Review #1134048 is a subjective opinion of poster.
Location
Marlborough, Massachusetts
Service
Claires Ear Piercing
Pros
  • Staff member expertise in ear piercing
  • Staff member openness to hear our grievance
Cons
  • Store manager ear piercing work on my daughter
  • Store manager unprofessional response
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Most helpful review

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New Reviewer

Change address for online order

Claires - Change address for online order
I Accidentally put the wrong address
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ID
#2310929 Review #2310929 is a subjective opinion of poster.
Location
Downey, California
Product
Claires Website
Pros
  • Discounts
Preferred solution
Change address for my online order
New Reviewer

Sexual harassment

Was sexually harassed and touched at work.manager notified. No resolution. Was asked to work with the person neext shift. Global news notified. Lawsuit will start. Ridiculous disgusting professionalism.
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1 comment
#2038900

LOLLLLLL You were a bad hire. I'm guessing this is all in your head. Good luck proving your case, IF you find an attorney willing.

ID
#2711576 Review #2711576 is a subjective opinion of poster.
Location
Kelowna, British Columbia
Loss
$1500
Preferred solution
Let the company propose a solution

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Complaint regarding piercing

I got a wrong piercing and when I went to the store to correct it they refused to do so. Then I asked them to call manager they said we have no manager here. So, I decided to complaint so that other customers did not face these issues.
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ID
#2707349 Review #2707349 is a subjective opinion of poster.
Location
Surrey, British Columbia
Pros
  • I feel cheated and robbed
Cons
  • Cheated
Loss
$80
Preferred solution
I need one ear piercing to be corrected free of cost.

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New Reviewer
I simply would like to rectify the acceptance letter errors I received an acceptance letter on the 16th the acceptance letter itself tells you not to reply but when you click on the link it asked you to accept I accepted then it shows an error message with an...
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ID
#2697854 Review #2697854 is a subjective opinion of poster.
New Reviewer

Second attempt to get daughters ears repierced with claires and it failed again.

Recently pierced daughter's ears. Hearing ball went half way through the whole and is stuck there. It wouldn't move either direction to get out. Claire's store manager wouldn't even talk to us or look my daughter ear. She said it is not their problem I have to take to the ED.evenn
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ID
#2670460 Review #2670460 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Preferred solution
Pay for daughter's ED visit.

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New Reviewer
Claires - Very bad experience
We just had our daughter's ear pierced today at square one location. It was our really bad experience ever, this should never happened to anyone's kid. The staff didn't even apologize of the accident. One ear was done perfectly by a professional staff, other person was...
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2 comments
#2033797

“ she just moved a little when she got one ear done” So you admit that it was your child who failed to follow instructions to sit still, thus resulting in the botched ear piercing. You are a disgusting human being trying to blame the store, the corporation, and threaten legal action when YOU simply need to take responsibility for YOUR actions and those of YOUR little brat!!!

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Featured
ID
#2654887 Review #2654887 is a subjective opinion of poster.
Service
Claires Piercing
Cons
  • Bad result
  • Way i was treated was very unprofessional
Loss
$103
Preferred solution
Price reduction

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New Reviewer

Very bad experience

Claires - Very bad experience
I went yesterday and bought 2 items and I returned one today and I wanted to exchange an item but they refused to let me switch it out , I wanted to see the manager and they refused so one wanted to help me and one disagreed and wanted to call security in front of my granddaughter so I ended leaving and when I went back the would not give me names or customer survive number do to the Corina virus that's the excuse they gave me I definitely spend a lot of money since my granddaughter was little at this store and I never had any issues I really want to solve this.

User's recommendation: Not to go to that store 801 n Congress Boyton beach fl.

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ID
#2619685 Review #2619685 is a subjective opinion of poster.
Product
Claires Artificial Nails
Cons
  • Very rude and unprofessional staff
  • And i was not given a chance to explain my situation
Loss
$13
Preferred solution
Let the company propose a solution
New Reviewer

Customer complaint

I was recently at Claire's located at Val Sq. Mall in Warrington, Pa. with my daughter and within 10 min. I left. The language coming from employee talking on phone was a disgrace. No name tag however she had light color hair. Its not the language I want my daughter to hear and it should be addressed. From dissatisfied customer. Patricia B.
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ID
#2582832 Review #2582832 is a subjective opinion of poster.
Location
Warrington, Pennsylvania
Cons
  • Customer service talking on phone and language unbelievable
New Reviewer

The person working was an idiot

BullshitWent in she said they were closed .asked what time they closed.she said I already closed out the register I said I didnt ask you that .I asked what time you close. She said she didnt know. WTF? This was friday at 720 PM in pismo beach Ca on friday. Soooooo employees can close the store whenever they like? I want to work here! And I get to say inane things like" I dont know what time we close but were closed" pretty much hiring anyone with a pulse. If this was my company I wouldn't want dip *** like her working for me or representing my store. A sack of rocks are smarter then this chick.

User's recommendation: Dont go in the pm they might be open or not just depend on how the employee is feeling.

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ID
#2372582 Review #2372582 is a subjective opinion of poster.
Cons
  • Em0loyee is stupid
Preferred solution
Get rid of stupid girl

Wrong order

I have been waiting for my order for almost a month . I was happy to have received a claires box but it wasnt correct . Any of it.i need it before Christmas for my daughter please.

User's recommendation: Please don't order online from here.

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ID
#2340503 Review #2340503 is a subjective opinion of poster.
Location
Anaheim, California

Put wrong address

I put the wrong address and Im trying to see how can I change it
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ID
#2314704 Review #2314704 is a subjective opinion of poster.
Location
Compton, California

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New Reviewer

Shipping

Placed order and website says 11/25/2020 for delivery. Called their customer service and the lady said it was coming UPS I told her per her website that it's coming USPS. UPS website says package was tranfered to USPS on 11/25/2020 at 12:10pm. Lady said no UPS will deliver it and hung up on me. Will not order from here ever again.Don't order

User's recommendation: Don;t order online or call Clair's customer service.

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ID
#2312620 Review #2312620 is a subjective opinion of poster.
Product
Claires Website
Pros
  • Variety
Cons
  • Very rude and unprofessional staff
  • Customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Not received refund, tried emails 3 times, no resopne

sent goods, they were damaged so I reurned them, after not hearing from them I opened a dispute with paypal, this was after being told I would refund in 4 days, they then said I had to cancel the dispute which I did but they have still not refunded money or replied to my emails and I cannot re-open dispute again with paypal. should have read reviews first but thought the company were legit

User's recommendation: avoid claires like the plague.

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ID
#2299619 Review #2299619 is a subjective opinion of poster.
Location
Seascale, England
Loss
$16
Preferred solution
Full refund

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New Reviewer

Not satisfied

Claires - Not satisfied
Very disappointed. Took my daughter to have her ears pierced for the first time 2 days ago. She had them double pierced. I spent $171 and they forgot to apply my 20% coupon. On top of that, today one of the stones fell out. I called to see what they could do. And they told me theres nothing they can do for me. Guess shell walk around without one of the big stones for 3 weeks. Didnt even offer me a replacement for when shes able to change them out. Very frustrated with the service at the Claires inside the Washington Missouri Walmart. Neither of the associates I dealt with were very friendly.

User's recommendation: Ask about warranties, etc in advance.

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ID
#2272127 Review #2272127 is a subjective opinion of poster.
Service
Claires Ear Piercing
Pros
  • Take walk ins
Cons
  • Price and customer service
  • Price
Loss
$34
Preferred solution
Price reduction
New Reviewer

Public humiliation

I witness an employee from claires in wrentham was fired in front of many customers . To top it off the manager or whomever she was laughed like it was a joke what poor customer service she had . She was so focus of firing a employee that by the way i think she was pregnant , infront of many customers that she did not greeted anyone of us . If you're going to terminate anyone please claires dont let it be in front of customers . This is a bad signed of company and procedures poor girl i feel her humiliation.

User's recommendation: I will not recommend this store to any one.

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ID
#2216781 Review #2216781 is a subjective opinion of poster.
Location
Wrentham, Massachusetts
Pros
  • Will never use your shop again
Cons
  • Store manager unprofessional response
Preferred solution
train your managers to follow company policy

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Verified Reviewer
New Reviewer
Update by user Oct 16, 2020

I received a reimbursement check for $75.95 for they didn't cover the other 10 dollars for the earrings I purchased. I brought my daughter to a dermatologist 1 month later for a purple dot remains at the piercing site. The Doctor stated she felt it might be scar tissue...

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2 comments
#1925651

I would follow the APP president's advice and only go to a piercer that is approved by their organization for meeting certain health and safety standards only: Member Locator :https://www.memberleap.com/members/directory/search_bootstrap.php?org_id=AOPP&B1=X

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ID
#2173230 Review #2173230 is a subjective opinion of poster.
Location
Freeport, Maine
Service
Claires Ear Piercing
Pros
  • Convenient
Cons
  • Not enough experience with ear piercing
Loss
$84
Preferred solution
Full refund

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