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Pissed Consumer Interviews ?

I want to share my grievance on my daughter's ( 7 months) ear piercing experience we had recently. One of her ear is unevenly pierced from the other, which when we communicated to the store manager named 'Chanel' at Solomon pond Mall, Marlborough,MA, store no: 6380 replied unprofessionally saying "It is often in case for children." (Note: My kid was sitting calm during the entire piercing procedure and the staff lady who did the other ear did a perfect job). i strong recommend to avoid visiting this store for ear piercing unless you want to be taken for granted on the expense of your child.
I will never shop from or with claire's ever again. Worst customer service in store(which the sales associate accused me of lying) and corporate. I order 11/26 and order arrived to the store 12/12!!! WHY not only that but four days after ordering after charging my card...
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Company wrote 0 private or public responses to the review from 1 day ago.
1.3
#1422390
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Claires - Avoid this company

Watch this space this is the next shop to close on the high street. Do not buy gift vouchers and where possible pay with a debit/credit card to protect your purchases
Company wrote 0 public responses to the review from 1 day ago.
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1421920
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I ordered on November 22nd and my order still hasn't shipped. I called customer service and they said the warehouse is really backed up and they are looking into it. Yet they continue to advertise get these items by Christmas. I wouldn't dare order now, I mean I can't...
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Company wrote 0 private or public responses to the review from 2 days ago.
Anonymous
Sarahec

Just had the exact same experience with their online website except I finally got my order yesterday. Actually, they only sent part of my order because most of the items I ord...

#1420798
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Claires - Cyber Week Bad Deal
I had received an email from Claire's for Cyber Monday this year stating that I could buy online, pick up in store, 50% off almost everything and if I bought 30 dollars worth of stuff that I would get a 10 dollar gift card. So I tried to utilize the code at time of...
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Company wrote 0 private or public responses to the review from Dec 09.
3.5
#1419404
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Hi I bought items on BlackFriday for my daughter a pocketbook for 50% $6.49, when it came time to ship they said it was not available and canceled the order. Guess what I found out it was buy one get one free $16.99! So Now as I'm on the phone fighting with them, they...
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Company wrote 0 private or public responses to the review from Dec 01.
I didn't like
  • Cheated
#1412281
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I had my ear cartilage pierced at the Claire's in Union Station in Washington Dc in March of 2018. Fast forward to November and I finally give up. It is still painful and infected. I followed the directions with their special saline rinse until it was gone and have...
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Company wrote 0 private or public responses to the review from Nov 28.
#1409868
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I called for help with their terrible Android App and the Help Number Tech Support people were extremely rude. What a horrific interface and worthless app. I thought Claire’s could co e up with something more user-friendly. This App is a complete frustration! It...
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Company wrote 0 private or public responses to the review from Nov 26.
VividWallaby
VividWallaby

I feel exactly the same way about this backward app and am now considering quitting this week.

AccidentalLeopardCat353
AccidentalLeopardCat353

Agreed! I am experiencing the same problem!!!

3.2
I didn't like
  • Claires mobile app
#1408072
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First ear piercing day all seemed fine. We followed all their recommendations, walked out with our 14 kt white gold earing with with diamond like look. AHHHHH. First time around they closed up completely within seconds when trying to change earrings. It was terrible...
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Company wrote 0 private or public responses to the review from Nov 02.
2.6
I liked
  • Professional manager
  • We buy presents there all the time
  • We love their bling
I didn't like
  • Infection
  • Cheap products that injured my child
  • Very rude and unprofessional staff
#1392746
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Got my second set of ear lobe peircings a few months ago. Told the lady when she marked them that they were crooked and unevenly spaced. She denied it and said it would be ok. Continued with the peircing even though I was uneasy. Not even 24 hours later, they were...
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Company wrote 0 private or public responses to the review from Oct 22.
CompleteBrazilianTerrier
CompleteBrazilianTerrier

Same here. T

1.0
#1386827
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Okay, we didn't read the small print, but the small print does not say it's going to cost $78 with the start up kit. That is ridiculous and fraudulent and I don't appreciate it. And they said their price is going up...Why? They need to make their free piercing sign a...
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Company wrote 0 private or public responses to the review from Sep 29.
2.2
I liked
  • I feel cheated and robbed
I didn't like
  • Unprofessional workers
#1369186
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