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Claires

Claires

www.claires.com
What is your customer experience with Claires?

Claires Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Claires has 2.1 star rating based on 232 customer reviews. Consumers are mostly dissatisfied.

  • 100% of users would likely recommend Claires to a friend or colleague.

  • Rating Distribution
  • Pros: I feel cheated and robbed, When i am in with my girls they are always friendly, Will never use your shop again.
    Cons: Unprofessional workers, Rudeness, Services.

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Media from reviews

Claires - MY EAR HURTS
Claires - Faulty nose piercingClaires - Talk about interaction with employeeClaires - Talk about interaction with employee - Image 2Claires - Talk about interaction with employee - Image 3Claires - Talk about interaction with employee - Image 4Claires - Coupon support
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Top Claires Reviews

Critical Review

"Poor terrible quality of jewelry"

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Ordered twice from this company.. should have known better from the first order.. order the moon ring on my first order was supposed to be silver.. looks like...

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business quality store customer bump ear mall daughter money granddaughter
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Susan L Tdk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grenada, Mississippi

Poor terrible quality of jewelry

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Ordered twice from this company.. should have known better from the first order..

order the moon ring on my first order was supposed to be silver.. looks like pewter when I received it..

Second order I ordered earrings.. which trying to put in my ear the whole back of the claps broke off into my hand... Very poor poor quality...

Also noticed online another woman also stating she's going out of business due to retirement... Is selling the same product you see on Claire's... And the return process is such a hassle don't even know if it's worth it... This place is a hoax.

Beware stay clear this site...

Everything is junk on there!!!

Will never ever buy anything from here again beware...

Very dissatisfied customer!!! Do not waste your money...

View full review

User's recommendation: Do not waste your money... Stay far away from this site!!

3 comments
Guest

Do you mean https://***/?

Guest

Claire's, as in that same store you find in the mall with cheap, plastic jewelry? Everyone knows they sell junk for pre-teens.

Lynne H Fzu

Go to know!

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Ayron Wnn
map-marker Charlottesville, Virginia

MY EAR HURTS

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Claires - MY EAR HURTS

When I got my ears pierced, there was a BUMP and it HURT and I was CRYING. The staff did nothing, and it made me very angry.

I didn't know I gad a peanut allergy, and the metal was produced the same factory as a peanut factory!

Crazy, right? :)

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User's recommendation: Go here! It's unforgettable.

Matthew S Xds

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rancho Santa Margarita, California

Bad customer service

I visited this location with my wife to get my daughter's ear pierced. The next day, the diamond fell out and was hurting my daughter.

We called and went to the store on 12/12/2024 at 10:00 AM PST to resolve the issue, but unfortunately as soon as we walked in, we encountered one of the most rude and unprofessional employees. her name was RIMA but was extremely aggressive, impolite, and even insulted us. She claimed she wasnt responsible for changing the earring, and her behavior was completely unacceptable. She used bad language in front of my 6-year-old daughter, which was shocking and upsetting.

I am appalled by the treatment we received. I strongly advise against purchasing from this store as the product quality is poor, and the customer service is appalling. I feel terrible for my daughter, who had to witness such inappropriate behavior. This is not how customers should be treated, especially in front of children.

I do not understand how the owner hire such a person. is this because the lack of labor in the market to hire anyone from any where?

zero courtesy and professional manner, very embarrassing for such a store in OC, this is not just a normal issue, this had to be addressed by the management, if this store really has a manager. I would not want such a person to work for my business, so people can write such a review.

View full review
Loss:
$80

Preferred solution: Full refund

User's recommendation: Hire polite retailer

Anonymous
map-marker Dartmouth, Nova Scotia

Not as advertised?

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I received an advertisement FROM YOU5 for 5 jewellerygrabbed my 9 year old granddaughter and drove to MicMac Mall.used to buy about $30 Worth of things years

Agowhen Ypu had 10 for 10.stepped into store, was greeted by nice clerk and said I am looking for the 5 for 5said IT was 5 for $6..

Now.that is not what you sent me but I said I would look anyway.i wasted my gas

And my time and at 83 years of age I do resent that.

Someone dropped the ball, next to nothing went on the rack!

I think in this day and age with money tight you shoukd be trying harder to keep

Joe Public coming onto your store instead of others!

Gloria Smith

251Mount Edward Road,

Dartmouth Nova Scotia 902 434 ****

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User's recommendation: Do not believe an ad on Facebook….it is just to get you in the store.

Anonymous
map-marker Dartmouth, Nova Scotia

I am displeased with the advertisements sent my email….please do not send me any more as they are not to be trusted and actually not worth the trip to the mall.

Used to do a lot of shopping there, You used to have a ten for ten promotionwhen I was sent an ad for five I immediately packed up my Granddaughter and went down to the mall. As I walked in the door a clerk asked what she could help me with today said the five for fiveno says the clerk it is five for sixI was immediately cautious.so I

Asked her to show me the rack, she pointed to the back, small rack and actually there was nothing on that rack I would have taken if You had given it to me free.

I left the store

And said to myself I would never go back. Something is wrong with this, if she had any sales skills would have offered to checkeither she did not want to be bothered to wait on me or there was some sort of funny business going on,

You lost a good customer!

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User's recommendation: Check your e mails carefully because they are not as promised.

James M Gah

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Weatherford, Texas

Complaint, the 2 girls working in your store at lisburn bow street mall were that busy having a chat even though they seen me with my young daughter waiting to be served, I ended up walking out

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Updated by user Sep 02, 2024

They didn't bother getting bk to me so we won't be back

Original review Aug 03, 2024

Avoid very rude girls working at your Lisburn Bow Street Mall. I was completely ignored while they were having a full-blown chat.

It didn't matter that I was standing for ages with my young daughter at the counter waiting for them to serve me.

I ended up walking out as their chat was going to take a while. This is a great way to run a business, thanks.

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Preferred solution: Nothing we will not be back

User's recommendation: Avoid

Lis Jjc
map-marker Kuwait City, Al Asimah Governorate

Question

all good

they didnt rwally respond

but i found my answer elsewhere

please stop sending me emails

i hate recieving emails

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Margarita Isv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scammers online

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Avoid at all costs. Nothing ever gets delivered!

A week later, it says out of stock. See other reviews.

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Preferred solution: Apology

1 comment
Guest

Why do they take money off your card if it says transaction didn’t go threw

Anonymous
map-marker Bayamon, Puerto Rico

Absolutely Terrible

Their aftercare products are useless, the healing is slow af, the quality is terrible, and theres a chance that might get a bump in your ear. 0/10 Would Not Recommend

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User's recommendation: Find a better piercing place than this dumpster

Resolved
Jodie B Kkn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Not recieving emails for free earrings and no response via email

I have tried calling claires who are impossibe to get through to! I then emailed but no reply after days!

Got through to head office who said i would get a reply!

I then had to message through facebook to actually get it sorted! I did get an email after that stating it had been ressolved so we will see!

View full review

Preferred solution: I paid for daughters ears pierced which comes with 12 month free earrings however i wasnt recieving codes for the free earrings priced up to £17

User's recommendation: Definately recommend as i was able to get through to head office instead of trying to get through to customer services!

Donna C Mwn
map-marker Houston, Texas

Information entered incorrectly on Claire's website

I had pierce done at Gulfgate store in Houston TX. The manager who gave me the piercing said I can get free earrings for 12 months she entered my information wrong on the website

My email address is DonnaChoice.dc@***.com

She entered DonnaChoice dc @***.gmail.com

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Barry L Kbw
map-marker Gibsons, British Columbia

Trouble with newly bought poc and lack of response to email

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My newly bought poc Claires free style comfort is iffy to turn

On and when on and in use an alarm keeps comming on saying I am taking to many breaths and another one comes on saying I am taking no breaths, it gets warm and shuts itself off. I sent an email to Claire about this and received no response.

I would expect some help for an expensive device such as your product.

I suffer from pulmonary fibrosis and require a poc to get around.

Unfortunately I cannot rely on the unit I bought from you not to leave me stranded. Check your files for proof of purchase from Barry lymer #8-820 Kiwanis way Gibsons bc

Paid by mc

View full review

User's recommendation: Trust your judgment I may just have recieved a faulty unit

Samantha B Rmp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hilo, Hawaii

Faulty nose piercing

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Claires - Faulty nose piercing
Contains 1 confidential file for company representatives

I had my nose pierced on Saturday at my local Claires store. Today is Wednesday and my nose piercing back fell out and now the stud wont go back in my hole.

Considering this piercing was $75 and its only been 4 days, I expected to be able to get it repierced at no charge. However my local store said that this wouldnt be possible.

I need a refund for this order. Thank you

View full review
Loss:
$75
Pros:
  • Friendly staff member
Cons:
  • Expensive prices

Preferred solution: Full refund

User's recommendation: Get a piercing somewhere else

1 comment
Guest

I worked at a competitor to Claire's when I was 17. I was left alone to do piercings with no training. You should have gone to a tattoo parlor where they have trained professionals.

Cassie I Wtg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Peachtree City, Georgia

Stress Ball - broke in less than two hours

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We bought a stress ball for $12.99+ tax and the décor came off in less than five minutes. Then the stress ball itself popped in less than two hours.

The store would not take it back with the receipt. They said that can happen.well then why are they even selling them!

Just to rip people off that is why. Very disappointed in the lack of customer consideration.

View full review
Loss:
$13
Cons:
  • Cheap product

Preferred solution: Full refund

User's recommendation: Don’t shop here becashe they don’t stand behind their products.

1 comment
Derrion Wln

I just feel like that's a super fine line. I mean I don't blame them.

Stress balls can all bust no matter where you get them.

They have no way to tell if someone purposefully destroyed it or if someone maybe got a little too rough with it. I don't think this one falls on the store here.

Rachel L Ufh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rio Rancho, New Mexico

Talk about interaction with employee

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Claires - Talk about interaction with employee
Claires - Talk about interaction with employee - Image 2
Claires - Talk about interaction with employee - Image 3
Claires - Talk about interaction with employee - Image 4

I went to return headphones with a receipt. The girl there was hateful sarcastic.

Shorted me on my money. When I went back to talk the manager, I was told I had to leave because she wouldnt have me harassing her employe. I wonder if she pocketed the money. The manager would not even listen to me so I could show her the receipts .

Fortunately the whole thing is on video. The way I was treated was just ridiculous. I intend to put this hateful interaction all over social media. Never in my 65 years have I witnessed such insolent behavior.

Is this the type of people you employe? I will never take my grandkids there to shop again. I am going to make sure anyone I know, talk too knows about the customer service. That included the internet.

I have never been this upset!!!

The thing is you will just chalk it up to just another customer complaint. I can assure you I will make sure people know!!!

View full review
Pros:
  • Will never use your shop again
Cons:
  • Terrific staffing
  • Unprofessional worker

User's recommendation: Absolutely not

1 comment
Derrion Wln

I cannot validly read your travels to be able to determine if the store is in the wrong or not. I do see that you received the buy 3 get 3 free promo/discount as well as a military discount.

What is the "return price" that is listed for the Headphones on your original receipt? I doubt it will be $29.99 because it doesn't seem as though you paid full price for them.

Can you post a legible photo of your receipts? Thanks!

Sue F Ayz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Fort Worth, Texas

Problem with staff

Contains 1 confidential file for company representatives

Staff member saying the f word 3 times to my 11 and 12 yr old grandkids The piercing was not complete on the right ear. The manager tried to tell me what happened- she wasnt in the store.

View full review
Cons:
  • Staff using foul language in front of children

Preferred solution: Apology

User's recommendation: Don’t go there they have attitude and no regard for the customer

About

Related Companies

Apollo Global Management, Ceva Logistics, Diamond Resorts International, Protection One, Monarch Grand Vacations

Summary

Claire's is a major retailer of Claire's and ICING brand name accessories and jewelry. The products offered by the company include sterling silver and 14kt gold earrings, costume jewelry, hypoallergenic earrings, hair accessories etc. At the present time, Claires offers ear piercing for customers under 13. One can find a wide selection of holiday items for Valentine's Day, Halloween, and Christmas. In addition to all the fashion jewelry, the company is also proud of its own perfume line. Claires Boutique operates more than 3,000 locations around the world. Originally known as FT Industries, Inc. (until 1983), the company was established in 1974 by Rowland Schaefer.

Claires reviews and complaints

Claires is ranked 143 out of 1150 in Supermarkets and Malls category

Area Served

Other, Canada

Payment Methods

VISAMasterCard

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