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Claires - Amazing

I got my 4 year olds ears pierced about 2 months ago. The employee was amazing. The entire expwrience was great. Placement is great. Ears are healing well. Cleaning as instructed.
#1303926
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I was not greeted, but the customers behind me were greeted with a smile and how can I help you? I stayed in the store for 20 minutes no one asked me if I needed help. other customers were asked if they needed assistance. The sales rep dressed like they were cleaning...
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2.1
Bridgehampton, New York
I didn't like
  • Rudeness
  • Sales girls
  • Staffs neck tattoos and ill-fitting lycra
#1299891
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They provide ear piecing but not putting in the ear rings purchased. Paid a lot of money for two packs of gold earrings. Told refused to fit them so took them home to try myself. Could not get them in. True, one pack I had opened so accept non return but the second...
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1.0
I didn't like
  • Unfriendly staff - hastings uk
#1298785
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My daughters was brought to clairs to get her ears pierced. The person who brought her was not the legal parent or guardian. This person also changed my childs last name to match her. Its very concerning that nothing is being done to this person as it was a fraudulent...
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Anonymous
Anonymous

What can Claire’s possibly do about that? If someone is claiming to be a parent or legal guardian of a child, the employees must take them at their word. It is not their respo...

#1293164
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Store never has popular items so ordered online to ship to store. Thats been well over a week ago. Only confirmation received is order & payment received confirmation. No order processing or shipped confirmation. Cust serv has no record sinced shipped to store & store...
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1.2
#1290382
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Claires - Bad management

The manager and district manger at your willmar store are very unprofessional the way they handle themselves with customers and with the staff
2.0
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money
Warranty
#1289430
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I ordered and paid online for merchandise to be picked up in store. Items arrived at store and employees added MY merchandise to their store stock. I was told my items were not available and that they could not issue a refund. They told me I would have to call customer...
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1.0
I didn't like
  • Staffs neck tattoos and ill-fitting lycra
  • Being treated like garbage
  • Hatred for their customers
#1285706
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I ordered and PAID online for pickup in the store. Merchandise arrived at the store and the employees added MY merchandise to their store stock. I went in to pick up and was told that my items were no longer available. I asked for a refund and was told that since I...
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#1285695
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I placed an order online on June 5, 2018. I received a confirmation number for my order. It is now June 15 and I have not heard anything about a shipping status. I have emailed Customer Service 3 times now and have received no response. I cannot believe that a company...
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2.5
#1280679
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Contact Claires

Mailing Address:
Claires.com
2400 West Central Road
Hoffman Estates, Illinois 60192
United States
Phone:
(800) 804-7194
More
My daughter received a gift card and we went online to place an order, just as I entered my gift card information and credit card information I was kicked out of the website due to "high traffic volumes" is what the website stated. So I went back to reorder and use the...
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1.5
#1279296
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