385 Claires Reviews and Complaints @ Pissed Consumer

Claires Reviews

New Reviewer

Dulcemaria Ksi of Shrewsbury, MA Nov 19, 2017

Pathetic ear piercing experience topped by store manager's unprofessional response

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I want to share my grievance on my daughter's ( 7 months) ear piercing experience we had recently. One of her ear is unevenly pierced from the other, which when we communicated to the store manager named 'Chanel' at Solomon pond Mall, Marlborough,MA, store no: 6380...

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4 comments

PissedConsumer1740181 Aug 29, 2019 #1740181

Helpful

0 1

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Featured

#1134048

Location

Marlborough, Massachusetts

Service

Claires Ear Piercing

Pros

Staff member expertise in ear piercing
Staff member openness to hear our grievance

Cons

Store manager ear piercing work on my daughter
Store manager unprofessional response

Reason of review

Poor customer service

Preferred solution

Let the company propose a solution

Most helpful review

New Reviewer

Samantha A Qhy Nov 29, 2020

Change address for online order

I Accidentally put the wrong address

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#2310929

Location

Downey, California

Product

Claires Website

Pros

Discounts

Preferred solution

Change address for my online order

New Reviewer

Brigitta P of Westbank, Canada Jul 25, 2021

Sexual harassment

Was sexually harassed and touched at work.manager notified. No resolution. Was asked to work with the person neext shift. Global news notified. Lawsuit will start. Ridiculous disgusting professionalism.

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1 comment

PissedConsumer2038900 Jul 25, 2021 #2038900

LOLLLLLL You were a bad hire. I'm guessing this is all in your head. Good luck proving your case, IF you find an attorney willing.

0 0

#2711576

Location

Kelowna, British Columbia

Loss

$1500

Preferred solution

Let the company propose a solution

New Reviewer

Orval Tch Jul 23, 2021

Complaint regarding piercing

1.0

I got a wrong piercing and when I went to the store to correct it they refused to do so. Then I asked them to call manager they said we have no manager here. So, I decided to complaint so that other customers did not face these issues.

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#2707349

Location

Surrey, British Columbia

Pros

I feel cheated and robbed

Cons

Cheated

Loss

$80

Preferred solution

I need one ear piercing to be corrected free of cost.

New Reviewer

shaela l Lwy Jul 20, 2021

Invalid acceptance letter

I simply would like to rectify the acceptance letter errors I received an acceptance letter on the 16th the acceptance letter itself tells you not to reply but when you click on the link it asked you to accept I accepted then it shows an error message with an...

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#2697854

New Reviewer

Lemont Ntt Jul 09, 2021

Second attempt to get daughters ears repierced with claires and it failed again.

1.0

Recently pierced daughter's ears. Hearing ball went half way through the whole and is stuck there. It wouldn't move either direction to get out. Claire's store manager wouldn't even talk to us or look my daughter ear. She said it is not their problem I have to take to the ED.evenn

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#2670460

Location

Charlotte, North Carolina

Preferred solution

Pay for daughter's ED visit.

New Reviewer

Angel M Hrz Jul 04, 2021

Very bad experience

1.0

We just had our daughter's ear pierced today at square one location. It was our really bad experience ever, this should never happened to anyone's kid. The staff didn't even apologize of the accident. One ear was done perfectly by a professional staff, other person was...

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2 comments

PissedConsumer2033797 Jul 11, 2021 #2033797

“ she just moved a little when she got one ear done” So you admit that it was your child who failed to follow instructions to sit still, thus resulting in the botched ear piercing. You are a disgusting human being trying to blame the store, the corporation, and threaten legal action when YOU simply need to take responsibility for YOUR actions and those of YOUR little brat!!!

1 0

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Featured

#2654887

Service

Claires Piercing

Cons

Bad result
Way i was treated was very unprofessional

Loss

$103

Preferred solution

Price reduction

New Reviewer

Kashara Fuu Jun 18, 2021

Very bad experience

1.7

I went yesterday and bought 2 items and I returned one today and I wanted to exchange an item but they refused to let me switch it out , I wanted to see the manager and they refused so one wanted to help me and one disagreed and wanted to call security in front of my granddaughter so I ended leaving and when I went back the would not give me names or customer survive number do to the Corina virus that's the excuse they gave me I definitely spend a lot of money since my granddaughter was little at this store and I never had any issues I really want to solve this.

User's recommendation: Not to go to that store 801 n Congress Boyton beach fl.

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#2619685

Product

Claires Artificial Nails

Cons

Very rude and unprofessional staff
And i was not given a chance to explain my situation

Loss

$13

Preferred solution

Let the company propose a solution

New Reviewer

Patricia Boone Jun 02, 2021

Customer complaint

I was recently at Claire's located at Val Sq. Mall in Warrington, Pa. with my daughter and within 10 min. I left. The language coming from employee talking on phone was a disgrace. No name tag however she had light color hair. Its not the language I want my daughter to hear and it should be addressed. From dissatisfied customer. Patricia B.

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#2582832

Location

Warrington, Pennsylvania

Cons

Customer service talking on phone and language unbelievable

New Reviewer

Shya Aij Jan 08, 2021

The person working was an idiot

1.0

Went in she said they were closed .asked what time they closed.she said I already closed out the register I said I didnt ask you that .I asked what time you close. She said she didnt know. WTF? This was friday at 720 PM in pismo beach Ca on friday. Soooooo employees can close the store whenever they like? I want to work here! And I get to say inane things like" I dont know what time we close but were closed" pretty much hiring anyone with a pulse. If this was my company I wouldn't want dip *** like her working for me or representing my store. A sack of rocks are smarter then this chick.

User's recommendation: Dont go in the pm they might be open or not just depend on how the employee is feeling.

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#2372582

Cons

Em0loyee is stupid

Preferred solution

Get rid of stupid girl

Companies Similar to Claires

PissedConsumer2340503 of Anaheim, CA Dec 17, 2020

Wrong order

1.0

I have been waiting for my order for almost a month . I was happy to have received a claires box but it wasnt correct . Any of it.i need it before Christmas for my daughter please.

User's recommendation: Please don't order online from here.

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#2340503

Location

Anaheim, California

PissedConsumer2314704 of Compton, CA Dec 01, 2020

Put wrong address

I put the wrong address and Im trying to see how can I change it

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#2314704

Location

Compton, California

New Reviewer

Nancy S Evu Nov 30, 2020

Shipping

1.0

Placed order and website says 11/25/2020 for delivery. Called their customer service and the lady said it was coming UPS I told her per her website that it's coming USPS. UPS website says package was tranfered to USPS on 11/25/2020 at 12:10pm. Lady said no UPS will deliver it and hung up on me. Will not order from here ever again.Don't order

User's recommendation: Don;t order online or call Clair's customer service.

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#2312620

Product

Claires Website

Pros

Variety

Cons

Very rude and unprofessional staff
Customer service

Preferred solution

Deliver product or service ordered

New Reviewer

margaret m Enm Nov 23, 2020

Not received refund, tried emails 3 times, no resopne

sent goods, they were damaged so I reurned them, after not hearing from them I opened a dispute with paypal, this was after being told I would refund in 4 days, they then said I had to cancel the dispute which I did but they have still not refunded money or replied to my emails and I cannot re-open dispute again with paypal. should have read reviews first but thought the company were legit

User's recommendation: avoid claires like the plague.

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#2299619

Location

Seascale, England

Loss

$16

Preferred solution

Full refund

New Reviewer

Sarah B Qvl Nov 08, 2020

Not satisfied

1.0

Very disappointed. Took my daughter to have her ears pierced for the first time 2 days ago. She had them double pierced. I spent $171 and they forgot to apply my 20% coupon. On top of that, today one of the stones fell out. I called to see what they could do. And they told me theres nothing they can do for me. Guess shell walk around without one of the big stones for 3 weeks. Didnt even offer me a replacement for when shes able to change them out. Very frustrated with the service at the Claires inside the Washington Missouri Walmart. Neither of the associates I dealt with were very friendly.

User's recommendation: Ask about warranties, etc in advance.

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#2272127

Service

Claires Ear Piercing

Pros

Take walk ins

Cons

Price and customer service
Price

Loss

$34

Preferred solution

Price reduction

New Reviewer

anna c Vgj Oct 08, 2020

Public humiliation

1.0

I witness an employee from claires in wrentham was fired in front of many customers . To top it off the manager or whomever she was laughed like it was a joke what poor customer service she had . She was so focus of firing a employee that by the way i think she was pregnant , infront of many customers that she did not greeted anyone of us . If you're going to terminate anyone please claires dont let it be in front of customers . This is a bad signed of company and procedures poor girl i feel her humiliation.

User's recommendation: I will not recommend this store to any one.

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#2216781

Location

Wrentham, Massachusetts

Pros

Will never use your shop again

Cons

Store manager unprofessional response

Preferred solution

train your managers to follow company policy

New Reviewer

Jeanette B Xpr Sep 16, 2020

Botched ear piercing

1.6

Update by user Oct 16, 2020

I received a reimbursement check for $75.95 for they didn't cover the other 10 dollars for the earrings I purchased. I brought my daughter to a dermatologist 1 month later for a purple dot remains at the piercing site. The Doctor stated she felt it might be scar tissue...

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2 comments

Jeanette B Sep 17, 2020 #1925651

I would follow the APP president's advice and only go to a piercer that is approved by their organization for meeting certain health and safety standards only: Member Locator :https://www.memberleap.com/members/directory/search_bootstrap.php?org_id=AOPP&B1=X

1 0

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#2173230

Location

Freeport, Maine

Service

Claires Ear Piercing

Pros

Convenient

Cons

Not enough experience with ear piercing

Loss

$84

Preferred solution

Full refund

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Diversity of Products or Services	2/5
Website	2/5
Discounts and Special Offers	2/5
Price Affordability	2/5
Exchange, Refund and Cancellation Policy	2/5

Claires Reviews

Claires Overview

Rating Details

Contact Claires Customer Service

Claires Reviews

Pathetic ear piercing experience topped by store manager's unprofessional response

Change address for online order

Sexual harassment

Complaint regarding piercing

Invalid acceptance letter

Second attempt to get daughters ears repierced with claires and it failed again.

Very bad experience

Very bad experience

Customer complaint

The person working was an idiot

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Wrong order

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Shipping

Not received refund, tried emails 3 times, no resopne

Not satisfied

Public humiliation

Botched ear piercing

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