Claires
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Claires Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Claires has 2.1 star rating based on 227 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Claires to a friend or colleague.
- Rating Distribution
Pros: I feel cheated and robbed, When i am in with my girls they are always friendly, Will never use your shop again.
Cons: Unprofessional workers, Rudeness, Services.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Claires has 2.1 star rating based on 227 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Claires to a friend or colleague.
- Rating Distribution
Pros: I feel cheated and robbed, When i am in with my girls they are always friendly, Will never use your shop again.
Cons: Unprofessional workers, Rudeness, Services.Recent recommendations regarding this business are as follows: "Definately recommend as i was able to get through to head office instead of trying to get through to customer services!", "Trust your judgment I may just have recieved a faulty unit", "Don’t shop here becashe they don’t stand behind their products.", "Don’t go there they have attitude and no regard for the customer", "Prices need to match the quality".
Most users ask Claires for the refund as a solution to their issues.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Claires Reviews
"Excellent service"
I recently visited the Claire's store in Halifax shopping center and the young woman that waited on me was very polite and friendly. She was great to talk to...
"Trouble with newly bought poc and lack of response to email"
My newly bought poc Claires free style comfort is iffy to turn On and when on and in use an alarm keeps comming on saying I am taking to many breaths and...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Not recieving emails for free earrings and no response via email
Preferred solution: I paid for daughters ears pierced which comes with 12 month free earrings however i wasnt recieving codes for the free earrings priced up to £17
User's recommendation: Definately recommend as i was able to get through to head office instead of trying to get through to customer services!
Houston, Texas
Information entered incorrectly on Claire's website
Gibsons, British Columbia
Trouble with newly bought poc and lack of response to email
My newly bought poc Claires free style comfort is iffy to turn
On and when on and in use an alarm keeps comming on saying I am taking to many breaths and another one comes on saying I am taking no breaths, it gets warm and shuts itself off. I sent an email to Claire about this and received no response.
I would expect some help for an expensive device such as your product.
I suffer from pulmonary fibrosis and require a poc to get around.
Unfortunately I cannot rely on the unit I bought from you not to leave me stranded. Check your files for proof of purchase from Barry lymer #8-820 Kiwanis way Gibsons bc
Paid by mc
User's recommendation: Trust your judgment I may just have recieved a faulty unit
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hilo, Hawaii
Faulty nose piercing
- Friendly staff member
- Expensive prices
Preferred solution: Full refund
User's recommendation: Get a piercing somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peachtree City, Georgia
Stress Ball - broke in less than two hours
- Cheap product
Preferred solution: Full refund
User's recommendation: Don’t shop here becashe they don’t stand behind their products.
I just feel like that's a super fine line. I mean I don't blame them.
Stress balls can all bust no matter where you get them.
They have no way to tell if someone purposefully destroyed it or if someone maybe got a little too rough with it. I don't think this one falls on the store here.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rio Rancho, New Mexico
Talk about interaction with employee
I went to return headphones with a receipt. The girl there was hateful sarcastic.
Shorted me on my money. When I went back to talk the manager, I was told I had to leave because she wouldnt have me harassing her employe. I wonder if she pocketed the money. The manager would not even listen to me so I could show her the receipts .
Fortunately the whole thing is on video. The way I was treated was just ridiculous. I intend to put this hateful interaction all over social media. Never in my 65 years have I witnessed such insolent behavior.
Is this the type of people you employe? I will never take my grandkids there to shop again. I am going to make sure anyone I know, talk too knows about the customer service. That included the internet.
I have never been this upset!!!
The thing is you will just chalk it up to just another customer complaint. I can assure you I will make sure people know!!!
- Will never use your shop again
- Terrific staffing
- Unprofessional worker
User's recommendation: Absolutely not
I cannot validly read your travels to be able to determine if the store is in the wrong or not. I do see that you received the buy 3 get 3 free promo/discount as well as a military discount.
What is the "return price" that is listed for the Headphones on your original receipt? I doubt it will be $29.99 because it doesn't seem as though you paid full price for them.
Can you post a legible photo of your receipts? Thanks!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Fort Worth, Texas
Problem with staff
- Staff using foul language in front of children
Preferred solution: Apology
User's recommendation: Don’t go there they have attitude and no regard for the customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peterborough, England
To cancel the order
- 27 cent
Preferred solution: Full refund
San Antonio, Texas
Quality of product nose ring
User's recommendation: Prices need to match the quality
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sheffield, England
Never get parcel yet
Preferred solution: Full refund
User's recommendation: Please send my stuff before 19 August
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albuquerque, New Mexico
Customer service is terrible
Preferred solution: Full refund
User's recommendation: I recommend to not even enter this establishment
Albuquerque, New Mexico
Bad customer service. Will never shop there again
User's recommendation: Stay away from this horrible place
Albuquerque, New Mexico
Complaint
Preferred solution: Speak to management
User's recommendation: Absolutely not
New order
Preferred solution: Deliver product or service ordered
Ponte Vedra, Florida
Bad Customer Service including Store Manager who doesn't give customers the time of day!
User's recommendation: Bad Customer service starting with the store manager.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very bad experience
We just had our daughter's ear pierced today at square one location.
It was our really bad experience ever, this should never happened to anyone's kid.
The staff didn't even apologize of the accident.
One ear was done perfectly by a professional staff, other person was not a professional at all.
She pierced my daughter's ear on the edge totally at wrong spot than it was marked.
I was charged the full price like no compensation for the loss and pain my daughter is been through.
I will never ever recommend this to anyone who has toddler.
With toddlers they should me more careful and have someone professional working at that time.
The other ear which was not done properly is not exactly in the middle, and the lady who did it by accident was saying to the other person that oh i told u that i can't do it.
It is a worst thing for any parent to see.
Very unprofessional.
Lastly, i am only going to say this is not fair at all when you don't have anyone professional just don't do it
My daughter was not even moving or crying she was all excited she just moved a little when she got one ear done and the other lady didn't focus on what she was doing because she wasn't trained at all.ver
- Bad result
- Way i was treated was very unprofessional
Preferred solution: Price reduction
You're saying that even though she moved upon the one side being pierced, that the other side should be able to hey m get a perfect aim while she's moving around? See that'another problem with piecing at the same time and why lots of stores are cutting down on doing it at well.
Is this odorous l photo the "bad ear"???? Doesn't look bad at all_
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I worked at a competitor to Claire's when I was 17. I was left alone to do piercings with no training. You should have gone to a tattoo parlor where they have trained professionals.