My 12 year old daughter went to the Claire's in Town Center to have a second piercing in one of her ears. The lady that was doing the piercing had very little experience and we were told after the fact that this was only her eight piercing.
-The experience- The lady pierced my daughters ear but pierced the wrong location. She was traumatized by the experience. The lady then re-pierced my daughter ear in a different location and the proper location. My 12 year old daughter saved up her own money for almost six months to pay for the piercing.
She now has an extra whole in her ear she has to endure additional pain of two piercings as well as the swelling and as I said before being traumatized by the horrible experience. The job was not done right so we complained to the manger who was very rude and made us feel like it was our fault and offered nothing for the terrible experience.
I believe that if a job is not done right the customer should not have to pay for the service. We have a very unhappy 12 year old customer that should have her money refunded.
Product or Service Mentioned: Claires Ear Piercing.
Reason of review: Provided a service and did not do it properly.
Monetary Loss: $72.
Preferred solution: Full refund.
I didn't like: Way i was treated was very unprofessional, Terrible service, Millinea the manger was very rude and very unprofessional, Kayla was an trained ear piercing employee.