Claires - Manager accused children of stealing
Yesterday (21 Dec 2017) my children and I were Christmas shopping at our local mall in Clarksville, TN. My children went to shop at Claireโs while I went to a different store.
I received a call from my 14 year old daughter stating that I needed to come to Claireโs immediately bc the manager were accusing the 3 of them of stealing phone cases. So I get to the store and the manager is accusing my children of stealing phone cases but there was no security there. When I arrived people were gathered around, the manager was so confident that they had stole somethingand it was a very embarrassing moment. So I had them to empty all of their pockets, pull off their jackets, empty out their shopping bags as well as put each item back into the bag one by one so that she could clearly see everything.
So once it was proven that my children each had money in their pockets and they had not stolen anything from the store I demanded a apology and also the store number and the managerโs name.
I will be making a complaint about this incident. Iโm a soldier and this situation could have ruined my reputation if another person that knew me would have been around.
Reason of review: Poor customer service.
Location: Clarksville, TN, USA
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