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Pissed Consumer Interviews ?

I want to share my grievance on my daughter's ( 7 months) ear piercing experience we had recently. One of her ear is unevenly pierced from the other, which when we communicated to the store manager named 'Chanel' at Solomon pond Mall, Marlborough,MA, store no: 6380 replied unprofessionally saying "It is often in case for children." (Note: My kid was sitting calm during the entire piercing procedure and the staff lady who did the other ear did a perfect job). i strong recommend to avoid visiting this store for ear piercing unless you want to be taken for granted on the expense of your child.
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Claires - Gift card not working

I Purchased a $30 Claire’s gift card went to Claire’s store they said they do not except gift cards they do not except their own Claire’s gift cards then used it online and it still will not work I called the back of the gift card verified if I have the $30 on the gift card and I do I want a refund of my $30 my email and phone number is Hadk29@gmail.com 832-579-8515
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from May 14.
#1255886
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Claires - Wedding day ease

On my wedding day may 8th 2018 I went to Claires Auburn Mall, Auburn, mass and was helped by Hailey. She was AWESOME! very attentive to my needs for last minute, (literally 4 hrs before my ceremony) shopping. She was very sweet and helpful. ABOVE AND BEYOND. Her Customer service is rare. WAY TO GO HAILEY and THANK YOU for making my experience fast and easy. I never shop at Claires and will def go see her again.
Company wrote 0 private or public responses to the review from May 08.
5.0
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#1250703
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I have never gotten a piercing at Claire's because I go to piercers instead. I go to the doctor when I need medicine and I go to the grocery store when I need food. If you want to be pierced by a Claire's employee it's your choice but you will most likely suffer the...
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Company wrote 0 private or public responses to the review from May 07.
1.0
I liked
  • That i dont shop at claires
I didn't like
  • Mothers taking their babies to destroy their ears with guns
#1249656
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Resolved
, I am writing you early this morning because I am very upset. I purchased earrings at store number 5228 and prior to paying for $50 earrings for my 5 year old, I explained to them that my daughter has lost several earrings, and I did not want to spend that much money...
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Company wrote 0 private or public responses to the review from May 04.
Anonymous
Anonymous1

You can't receive a full refund on earrings that are already used, that's unsanitary. Be smart and buy screwback earrings next time

1.0
#1247670
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Claires - Worst ear piercing experience

I recently got my cartilage pierced and it got very infected. They were too quick about the process and did not see them clean the equipment properly. Many others I know have had similar experiences.
Company wrote 0 public responses to the review from May 01.
1.6
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Website
#1245500
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Claires - Bad quality bad service

I went in their grossmont center 4/20/18 branchh to get my baby ear pierced..only after 4 days the back of the earrings ( push back) fall off and I notice my baby left ear is swelling.. I followed all their instructions how to clean and put the solution on her ears. I throw away the receipt.I won't recommend them to anyone..
Company wrote 0 public responses to the review from Apr 28.
1.8
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#1243450
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Most horrible experience. I got my 3rd piercing done there and a month later I got the worst infection. Weird thing is I got my second done at ardens and I had no problem at all not one infection. They hurt and I got it done last year and still having this problem same...
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Company wrote 0 private or public responses to the review from Apr 11.
Anonymous
Anonymous

i agree

Anonymous
Anonymous

You got an infection a month after the piercing, and you’re going to try and blame them? Do you not understand how infections work?If you had gotten an infection from the pier...

3.6
#1231725
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Claires - Hmmm hmm hmm

Good! No infection good customer service but bad placement! Lady was lovely! Got my seconds pierced there and paid £35 so quite pricey but that’s for nice earrings. So good but they’re too close to the edge of my ear. Was quick and painless though and the healing was super quick and painless
Company wrote 0 private or public responses to the review from Apr 10.
3.6
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#1231021
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I had a wonderful experience when I went to get my right ear pierced at a Claires they spent most of the time cleaning and making sure it was sanitary and they told me that they used new equipment every time there was little to no pain when my ear got pierced, I went...
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Company wrote 0 private or public responses to the review from Apr 05.
4.8
I liked
  • Staff
  • I liked staff and good customer service
#1226882
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I had my second piercing done before from another place and the holes closed up, so a couple months later (about 5) I decided to get mine done at Claire’s. The staff were nice but the store was packed because there were 2 ladies working and one was piercing my ears....
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Company wrote 0 private or public responses to the review from Mar 25.
1.5
#1218623
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